For credit and collection organizations, the promise of artificial intelligence is not simply an automated conversation. It is the ability to connect voice, digital channels, routing, compliance oversight, agent assistance and analytics in one operational system. As debt collectors, lenders ...

OpenAI on Thursday launched ChatGPT for Financial Services, a specialized version of its enterprise product aimed initially at investment-banking and equity-research teams. The offering combines OpenAI’s GPT-6 Astra model with integrated financial data, firm templates and enterprise governance tools to ...

Sens. Elizabeth Warren and Andy Kim question whether new portal requirements unlawfully deter complaints and shift leverage toward the national credit bureaus. WASHINGTON, D.C. — Two Democratic senators are challenging recent Consumer Financial Protection Bureau changes to its consumer complaint ...

Scammers are reportedly pasting fraudulent QR-code stickers over legitimate parking-meter codes, steering motorists to fake payment websites that can capture card data, account credentials and other personal information, the Federal Trade Commission warned. The scheme turns a routine parking payment ...

Wells Fargo expects artificial intelligence to enable additional workforce reductions as the bank automates coding, operations and customer-service work, CFO Mike Santomassimo said Tuesday. The comments extend a multiyear efficiency campaign that has already reduced the bank’s workforce for 24 ...

Artificial-intelligence leaders calling for a slower, safer pace of development face a difficult reality: no individual company can meaningfully decelerate the technology race without risking a competitive disadvantage. For creditors, collection agencies and other financial-services firms adopting AI, the debate ...

Individuals who received an artificial or prerecorded voice call on their cell phone from Concora Credit Inc. between May 2, 2021, and May 31, 2026, and were not a Concora accountholder may be eligible to claim $250-$650 from a class ...

Citizens Bank has sued a rival lender, alleging SoFi Bank induced Citizens’ Connecticut mortgage employees to violate nonsolicitation agreements and remove confidential customer information as part of a coordinated recruitment campaign. Nine members of Citizens’ Connecticut mortgage operation resigned June ...

LITTLE ROCK, Ark. — The share of Pulaski County mortgages that were at least 90 days past due climbed for a third consecutive year in 2025, reaching an annual average of 1.18%, according to Consumer Financial Protection Bureau mortgage-performance data ...