Global call center employment has fallen from its peak as automation reduces demand for routine service work, but the implications for creditors and collection agencies extend beyond staffing costs. Artificial intelligence is helping reshape the call center workforce, with new ...

CAGAYAN de Oro City — Borrowers should check whether a lending company is authorized to operate before taking out a loan and know their rights when collectors use threats, harassment, or other prohibited practices, a Securities and Exchange Commission (SEC) ...

The Consumer Financial Protection Bureau’s 2025 Fair Lending Report documents a sweeping change in the agency’s approach to fair lending, including the abandonment of disparate-impact supervision and enforcement, the closure of hundreds of supervisory actions and a renewed focus on ...

The Consumer Financial Protection Bureau announced Oct. 14 that it will investigate whether major banks violated federal consumer financial laws through debanking practices, following an Office of the Comptroller of the Currency report criticizing restrictions tied to customers’ political or ...

New data from Datos Insights and Solutions by Text shows that text messaging drives significantly higher same-day payments across debt types, while consumers delay payments when the process is too complex. New research reveals that 67% of consumers expect to ...

Proposed Upgrade Bank would complement existing bank partnerships and loan-buyer relationships; applications remain subject to regulatory approval. Upgrade Inc. has submitted applications to the Nevada Financial Institutions Division and the Federal Deposit Insurance Corp. to establish Upgrade Bank, a proposed ...

Car shoppers at Greenway Auto Group dealerships were quoted prices thousands of dollars below what they actually ended up paying, according to federal regulators, who say the Orlando-based dealer group tacked on mandatory fees and dangled phony cash-prize mailers to ...

SACRAMENTO – In California’s latest action to support survivors of the Eaton and Palisades fires, the Business and Consumer Services Agency (BCSA) and the Department of Financial Protection and Innovation (DFPI) today ordered financial institutions to report on how they ...

Equifax (NYSE:EFX) has launched Mortgage Ultimate™, an automation platform designed to streamline mortgage verification workflows for lenders. The platform uses automated verifications from The Work Number® and Network Verification Services to support income, employment, and other checks. Mortgage Ultimate™ is ...